Refund Policy

DayRoot sells digital self-reflection reports, relationship readings, subscriptions, and email-based features. Digital reports may be generated, saved, or made accessible immediately or shortly after purchase.

Because digital content can be accessed quickly, refund eligibility may depend on whether the report was generated, accessed, delivered, or used, as well as the rules of the payment provider or merchant of record.

One-time Full Love Pattern Reports and Relationship Maps are generally non-refundable once the report has been generated, accessed, or delivered.

A Relationship Map covers one selected Me + someone pair. Buying one Relationship Map does not create unlimited maps for other people or future pairs.

If you purchased the wrong report, were charged twice, could not access a report because of a technical failure, or believe a charge was made in error, contact support@getdayroot.com with your order email and a short description of the issue.

DayRoot Plus subscriptions renew automatically on the billing interval shown at checkout unless canceled before the renewal date.

Canceling a subscription stops future renewal charges. It does not automatically refund past charges or the current billing period.

If you believe a renewal charge was made in error, you were charged after cancellation, or you cannot access paid features, contact support@getdayroot.com for review.

We may review refund requests for duplicate charges, clear billing errors, technical failures that prevent access to purchased content, unauthorized or mistaken charges, or where a refund is required by applicable law or payment provider rules.

We may decline refund requests where the digital report was successfully generated, accessed, or delivered, where the request is outside applicable provider windows, or where the purchase was used as intended.

Submitting a refund request does not mean approval is automatic. Refund decisions may be handled by DayRoot, the payment provider, or the merchant of record depending on how the purchase was processed.

Payments, taxes, receipts, currency conversion, chargebacks, and certain refund workflows may be handled by Paddle, Lemon Squeezy, Stripe, or another payment provider or merchant of record.

Refund timing, tax treatment, and card or bank posting time may depend on the payment provider, payment method, card issuer, bank, and local rules.

DayRoot does not store full credit card numbers.

Email support@getdayroot.com with the account email, order email, product purchased, approximate purchase date, and a short explanation of the issue.

We may ask for additional information to verify account ownership, locate the transaction, or understand the technical issue.

We aim to review billing support requests as soon as practical. Response time may vary depending on provider records and the nature of the request.